Founder dependency removed. Commercial and operational debt cleared.
We're early in our launch year. These are real engagements, real numbers, and real founder feedback. We will keep adding as more wins land.
Typical improvement within the first 90 days of engagement.
The board-level accuracy target post-reset. No surprises.
From firefighting back to improving the business.
Every business we've diagnosed, we've been invited to continue with.
From founder dependency to a team that runs.
A specialist recruitment business led by founder Josh. Strong track record, motivated team, solid delivery, but almost all new business came through one person. With Josh's second child due and a planned period of reduced availability on the horizon, the dependency problem was a live business risk. The brief was simple: build the operating infrastructure to change that.
What we built: BD operating framework, performance operating model, KPI and reporting framework on native Job Adder data integrated with Xero, individual weekly performance plans, and three core playbooks covering BD, delivery and onboarding. Built with the team, not handed to them. The operating model launched in Week 1.
12-week commercial and operational reset inside a specialist finance business.
A growing commercial finance practice with strong deal flow, no central commercial structure and a founder still pulled into every decision. Classic founder-dependency pattern. We embedded Sam on the commercial side, Phil on the operational side, working simultaneously.
What we built: Salesforce dashboards, lead qualification process, deal approval structure, CRM usage standards, KPI ownership, reporting rhythm and a documented handover plan. Every item in the diagnostics bucket delivered before week four.
Embedded across commercial and operational functions through a structured growth phase.
Kove came to us needing senior commercial and operational presence without the fixed cost of two permanent C-suite hires. We built the revenue architecture and operational foundations in parallel, acting as fractional CRO and COO through the critical scale-up period.
What we built: Commercial strategy refresh, pipeline discipline, operational process design, stakeholder accountability structures, cross-functional reporting and middle-management coaching. Quiet work. Compounding results.
12-week sprint: strong product, no senior commercial or operational layer.
A B2B services business with a clear proposition and growing reputation, but no one in the middle translating founder ambition into repeatable execution. Both workstreams delivered concurrently. Margin moved first. Everything else followed.
"Sam made an immediate and lasting impact on ERE, bringing clarity, structure, and calm leadership at a pivotal point in our growth. He strengthened our commercial function, rebuilt confidence across the team, and left the business in a stronger, more aligned position for the future." Tim Morgan · CEO, ERE Property Group